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Visitor Services and Sales Associate

Museum Vision and Mission:

MOHAI is treasured locally and respected nationally as a vibrant resource where history inspires us to be our best, individually and collectively. By collecting and preserving artifacts and stories of our diverse history, MOHAI highlights our regional tradition of innovation and imagination. Through compelling exhibits, scholarship, education, public programs, and community engagement, MOHAI bridges the past, present, and future. MOHAI is a place and a community of people with histories of successes and failures that: bind us together; amuse, disturb, and inspire us; inform and guide us; and deepen our connection with our heritage.

Position Title: Visitor Services and Sales Associate

Reports to: Manager of Visitor Services, Visitor Services Assistant Manager and Museum Store Assistant Manager

Location: MOHAI, at Lake Union Park’s historic Armory building

Classification: Non-Exempt; Part-time (regularly scheduled 7 – 20 hours per week), Hourly

Schedule: Must be available for variable hours, including days, evenings, and weekends

Pay rate: $15.00 per hour

Position Description:

Visitor Services & Sales Associates are responsible for greeting visitors with exceptional customer service, courtesy and professionalism, serving the public through friendly and accurate sales of admissions, memberships, and retail merchandise. Position also serves where needed in galleries and museum common areas, helping to ensure a positive visitor experience. This position reports to the Manager of Visitor Services, Visitor Services Assistant Manager and Museum Store Assistant Manager and is a member of the Finance and Operations Department.

Key Responsibilities:

  • Contribute to outstanding customer service by maintaining friendly and courteous interactions with visitors and staff.
  • Work at the Admissions Desk, in the Museum Store, Exhibit Galleries and where needed in the museum.
  • Handle phone calls, respond to questions, and receive museum visitors and administrative guests.
  • Cashier for Admissions, Membership sales, and Retail merchandise.
  • Assist with tracking of MOHAI assets by properly receiving, storing, and organizing store inventory.
  • Keep work areas, Admissions Desk, Museum Store and assigned Exhibit Galleries organized and tidy.
  • During Seasonal Gallery Rotation, monitor galleries, answer questions for visitors, help to maintain the appearance of the galleries, which include inspecting the art and/or exhibit objects, labels, and furnishings for signs of damage or theft. Keep areas organized and tidy for visitor safety and enjoyment. Assist with introducing groups of students or adults to the museum and support Security in monitoring visitor behavior in the galleries.
  • Collaborate with Visitor Services Department leadership regarding overall customer care and operational support.
  • As requested by other departments, gather information about visitors by collecting zip codes, survey questions, contact information on guest passes, etc.
  • Other duties as assigned.

Required Qualifications:

  • Previous cashiering experience in customer service, retail, concierge, hospitality, or equivalent field.
  • Attention to detail with accurate data entry skills; competent with office software including MS Word and Outlook.
  • Work effectively in a high volume, high energy environment.
  • Able to work with a computer keyboard and monitor; stay alert and may have to stand or walk for long periods of time; able to lift 30 lbs.
  • Enjoy sharing information, managing data, and organizing merchandise.
  • Must work well with the public and others, be dependable, punctual, friendly and authoritative with the ability to communicate clearly in written and oral format.
  • Able to maintain security standards, and have a flexible schedule.
  • Enthusiasm for MOHAI’s exhibits, programs, and mission.

Museum Overview:

For more than 60 years, MOHAI has been dedicated to enriching lives by preserving, sharing, and teaching the diverse history of Seattle, the Puget Sound region and the nation. With a collection of nearly 4 million artifacts, photographs, oral histories and archival items, and an expansive schedule of exhibits and programs, MOHAI is the region’s premier history center. MOHAI now operates a dramatic and award-winning museum in Lake Union Park in Seattle’s vibrant South Lake Union neighborhood, and a Resource Center in Seattle’s Georgetown neighborhood. MOHAI also hosts the Bezos Center for Innovation, focusing on the history and future of innovation in the Puget Sound region.

MOHAI is accredited by the American Alliance of Museums, and is an official affiliate of the Smithsonian Institution. For more information, please visit www.mohai.org.

To Apply:

Please e-mail letter of interest, resume, and three references to: Human.Resources@mohai.org

No phone calls, please.

MOHAI is a 501(C)3 Organization and an Equal Opportunity Employer.

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